Refunds

Last updated: October 2026.

If something's wrong with your files

If a file won't open, won't download or doesn't print properly, write to hello@halemove.com within 30 days of purchase. We'll send a working file, or refund you in full if we can't fix it.

Bought the wrong edition?

Write to us within 30 days and we'll send you the other edition at no charge.

Other requests

Because the files are delivered instantly and can't be returned, we don't usually refund a purchase once it has been downloaded. If you have a special situation, write to us and we'll look at it fairly.